Leadership and Management in the Hospitality Industry, Third Edition
Readers will learn how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment.
Information in this textbook will provide an understanding of diversity and cultural change. Practical information prepares leaders to put management tools into action to enhance service and boost business.
- Includes scan sheet for AHLEI-graded final exam for academic certificate of completion for students enrolled in a school program.
- To be eligible to take the final exam and earn a certificate of completion for this course, you must either be enrolled at a school or enrolled as a Distance Learning student through AHLEI. Distance Learning students MUST order their textbooks through the online application; textbooks purchased through the online store will NOT include the necessary final exam.
Authors: Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas and Judy Z. King, President, Quality Management Services
©2010, 11 Chapters, Softbound
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