The third edition features two new chapters. “Effective Communication for Club Managers” covers common communication challenges; speaking, writing, and listening; important workplace communication issues, and technology and communication. “Club Facility Management” provides an overview of facility management responsibilities at a private club, sustainability, building projects, and quality assessments.
Other topics include:
- Club Governance and the General Manager/CEO
- Membership Marketing
- Club Food and Beverage Operations
- Golf Operations in Clubs
Editors: Joe Perdue, CCM, CHE, and Jason Koenigsfeld, Ph.D., CHE, for the Club Managers Association of America
©2013, 17 chapters, Softbound
- Includes a certificate exam scan sheet for students enrolled in a school.
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