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TripAdvisor® Reputation Management for Front-Line Staff Online Course

$20.00

This 30 minute online course, developed by the American Hotel & Lodging Educational Institute (AHLEI) in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.

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TripAdvisor® Reputation Management for Front-Line Staff Online Course

This 30-minute online course, developed by AHLEI in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.

Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property's online reputation is essential and how guest reviews can contribute to a property's bottom line.

Topics include:

  • An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
  • Where negative reviews come from
  • Manager and employee roles in the review process
  • Tips on appropriate ways of asking guests for reviews

Please note: Upon ordering, a keycode is immediately provided by email for use to access the TripAdvisor® Reputation Management for Front-Line Staff online course for three months from date of purchase.

 

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