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Crew Member
16 Apr

Crew Member

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Job Description: As a crew member for a quick-service restaurant your role is to prepare food and assist customers in a fast-paced environment. You will undertake a variety of duties such as operating the till, preparing menu items in line with company standards, and dispensing meals and drinks.

Your day-to-day duties may involve:

  • food preparation
  • restocking food, drinks, napkins, and condiments 
  • taking food and drink orders from customers
  • keeping the kitchen and display areas clean
  • maintaining the hygiene of the equipment

As a crew member, working in a team is essential to providing timely and effective customer service. As many orders are taken at once, every crew member must work together and communicate clearly to ensure the operation runs smoothly.

Crew members are responsive to individual customer’s needs and take the opportunity to maximize sales by recommendations and suggestions, meaning it is important they have excellent knowledge of the menu. You will report to the restaurant manager and support them with the operation of the restaurant, ensuring you maintain food and health and safety standards at all times.

As quick-service restaurants rely on effective team-work, crew members must have excellent communication skills.

Skills:

    • Assemble meals for distribution via conveyor belt
    • Assemble meals for distribution via conveyor belt
    • Clean and store crockery and cutlery
    • Clean and store crockery and cutlery
    • Complete kitchen documentation
    • Complete kitchen documentation
    • Give customers a positive impression of yourself and your organization
    • Give customers a positive impression of yourself and your organization
    • Maintain a safe, hygienic, and secure working environment
    • Maintain a safe, hygienic, and secure working environment
    • Maintain and deal with payments
    • Maintain and deal with payments
    • Maintain Customer Care
    • Maintain Customer Care
    • Maintain food safety when storing, holding, and serving food
    • Maintain food safety when storing, holding, and serving food
    • Maintain food safety when storing, preparing, and cooking food
    • Maintain food safety when storing, preparing, and cooking food
    • Prepare and clear areas for counter/takeaway service
    • Prepare and clear areas for drinks service
    • Prepare and clear areas for drinks service
    • Prepare and clear areas for table/tray service
    • Prepare and clear areas for table/tray service
    • Prepare and serve dispensed and instant hot drinks
    • Prepare and serve dispensed and instant hot drinks
    • Prepare and serve hot drinks using specialist equipment
    • Prepare and serve hot drinks using specialist equipment
    • Provide a counter/takeaway service
    • Provide a counter/takeaway service
    • Provide a table/tray service
    • Provide a table/tray service
    • Serve drinks
    • Serve drinks
    • Serve food at the table
    • Serve food at the table
    • Set up and close kitchen
    • Set up and close kitchen
    • Work effectively as part of a hospitality team
    • Work effectively as part of a hospitality team

Available Training and Certifications