Description
Supervisory Skill Builders Workbooks, Fourth Edition
Supervisory Skill Builders workbooks provide supervisors with insight into the skills and competencies they need to manage their time. Supervisors will gain the know-how to communicate effectively, motivate their employees, resolve workplace conflicts, and to gain the respect, trust, and support from the people who work for them.
The workbooks contain a variety of exercises, checklists, and other activities to help learners self-assess and engage with the content.
Nine topics are:
- You as a Supervisor
- Conducting Orientation and Training
- Leadership
- Handling Problems and Conflicts
- Motivation and Team Building
- Staffing and Scheduling
- Improving Employee Performance
- Effective Communication
- Time Management
Sold as a package that includes all nine workbooks. Instructor Guides are available for group training.
Supervisory Skill Builders workbooks are for in-person or on-the-job training; an online version of the program is available for self-study. Supervisory Skill Builders also prepares learners for the Certified Hospitality Supervisor (CHS®) professional certification designation.
©2017
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