Learners are presented with a broad variety of service situations for guests with disabilities, where uninformed actions can cause distress or even danger. From the point of entry and check-in to food service and at touchpoints throughout a hotel visit, service providers learn the communication skills and tools that will create outstanding service interactions with this fast-growing traveling population.
The goal of this program is to ensure service providers feel confident and equipped to handle service interactions with hotel guests who are disabled-without the uncertainty, confusion, and missteps that often characterize the experience of both service providers and hotel guests with disabilities.
There are knowledge checks with feedback throughout the program. A 20-question quiz at the end of the course tests understanding.