Job Description: As a receptionist for a hotel you will be the first member of staff to greet guests as they arrive. You will also be responsible for making reservations and taking bookings.

Your day-to-day duties may involve:

• greeting guests
  
• booking accommodation
  
• making reservations
  
• taking telephone inquiries

The role of a receptionist is to create a welcoming environment as guests arrive at the hotel.  You will maintain the front desk by keeping it clean and tidy, as well as presenting it with the appropriate material, such as leaflets and maps. As guests arrive you will show them to their rooms and assist them with their luggage. When appropriate you will take the opportunity to sell upgrades and special offers to increase revenue for the hotel.

When there are no arrivals or departures, you will process reservations and bookings. These will be made on the telephone, in person, by letter, fax or email. You’ll need excellent communication and IT skills to process these accurately and efficiently.  Knowledge of a second language is useful as hotels receive many visitors from outside the US. 

Skills:

• • Assist in handling mail
  • Collect and deliver items for customers and staff
  • Contribute to solving business problems
  • Deal with communications as part of the reception function
  • Deal with the arrival of customers
  • Dealing with bookings
  • Give customers a positive impression of yourself and your organization
  • Handle mail and book external services
  • Maintain a safe, hygienic, and secure working environment
  • Maintain and deal with payments
  • Maintain Customer Care
  • Make and receive telephone calls
  • Prepare and copy routine documents
  • Prepare customer accounts and deal with departures
  • Prepare to communicate in a business environment
  • Prepare, service and clear meeting and conference rooms
  • Process information for reception function
  • Produce documents in a business environment
  • Promote additional services or products to customers
  • Provide reception services
  • Provide tourism information services to customers
  • Receive, move, and store customer and organization property
  • Service public areas at front of house
  • Store and retrieve information
  • Understand how to communicate in a business environment
  • Use a filing system
  • Use office equipment
  • Work effectively as part of a hospitality team

Available Training and Certifications:

• Hospitality Workplace Safety Training
• Certified Guest Service Professional (CGSP®)
• Certified Front Desk Representative
• First Aid/CPR/AED