As a Hotel Front Desk Agent you may be the first point of contact a guest interacts with and are responsible for arrivals and departures, managing guest reservations, communicating hotel promotions and rewards to guests, providing information about rooms, rates, and amenities. Is responsible for addressing guest inquiries or concerns, processing payments, and may handle sensitive information with the upmost professionalism and care. The position requires the use of technology across multiple platforms and systems.                                                                                                            

Being a key point of contact you must be professional, customer focused, confident, engaging and a positive individual who is able to work independently or as part of a team.