In this role, you will be responsible for supporting the hotel general manager in overseeing the day-to- day operations of the hotel, ensuring exceptional guest experiences, and maintaining high levels of productivity and efficiency. In the absence of the general manager you are expected to step in and assume responsibilities.

 You will be responsible for supporting all aspects of the hotel's operations and outlets including finance, revenue strategies, sales, front desk management, food and beverage, housekeeping, maintenance, human resources, risk management, and guest services. You will work closely with department heads to ensure that the hotel is operating smoothly and efficiently. Additionally, you will be supporting in budgeting, financial planning, and implementing strategies to drive revenue and increase profitability as well as staying compliant with local jurisdiction and state law.

The assistant general manager will support the general manager as liaison for the team, including relationships with brand, ownership, and team members. You will also be their support for building and maintaining strong relationships with guests, ensuring that their needs and concerns are addressed in a timely and satisfactory manner. You will one of the main points of contact for guest inquiries and requests and will work closely with the operations team to ensure that all guest interactions are handled with the utmost care and professionalism.