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ServSafe Manager Training
ServSafe Manager is an advanced food safety certification developed by the National Restaurant Association (NRA) for foodservice and hospitality personnel. The ServSafe brand allows you to offer the highest standard of training to your staff. It also keeps customers safe with advanced food safety knowledge and complies with the Demonstration of Knowledge (DOK) and Person in Charge (PIC) requirements within the Washington State Food Code.
ServSafe brings together current best practices in advanced food safety, as well as current best practices for instruction to meet our industry’s changing needs. Students stay engaged in current state health code regulations and learn how to demonstrate knowledge of foodborne disease prevention, application of HACCP principles, and the requirements of the Washington State Food Code to the regulatory authority.
How Our Classes Work
Our ServSafe Manager classes are offered in a one-day review format. Upon registration, attendees will be mailed a ServSafe Manager book to study prior to attending the class. The WHAEF closes registration for classes two weeks in advance of the class date to ensure each attendee has ample time to study.
The day of the class the attendee will receive approximately four hours of review of the ServSafe Manager materials. Review is followed by the ServSafe Manager exam, proctored by the class instructor. Attendees are allowed two hours to complete the exam.
Accommodations are available for those who need translators or have a disability. Please contact the Education Foundation for details.
We do offer exam proctoring services for those have completed the online ServSafe Manager Course and can provide proof of completion. We cannot proctor an exam without proof of completion of the online course. To take advantage of our proctoring services, email us with a class date from our class schedule and confirmation the attendee wants a proctored exam. From there, the attendee will be registered for an exam.
We can also proctor exams for large groups anywhere in Washington. Please email us to set this up.
Association member price: $150
Non-member price: $220
All ServSafe Manager Classes have been postponed until further notice
All ServSafe Manager classes scheduled by the Washington Hospitality Association Education Foundation have been postponed indefinitely until the current ban on gatherings in the state due to Cornavirus is lifted. At that time, we will reach out to people who have been scheduled and the location contacts for the below classes with revised dates.
- 3/19/2020 Bargreen Tacoma
- 3/26/2020 Sysco Spokane
- 4/20/2020 US Foods Everett
- 5/12/2020 Bargreen Seattle (SODO)
- 5/14/2020 US Foods Spokane
- 5/18/2020 Harbor Food Service Kent
- 5/21/2020 Bargreen Tacoma
If you have any questions regarding this information, please reach out to David Faro - Director | Washington Hospitality Association Education Foundation via phone: (360) 956-7279 Ext: 108 or email: email@example.com
Frequently Asked Questions
A passing score is 75% and above regardless of the exam type.
If you are having issues logging into your account, please contact the ServSafe Service Center: https://www.servsafe.com/Contact-Us
Please contact us at firstname.lastname@example.org to request a retake registration form.
You may take the ServSafe Manager exam twice within a thirty day period, if necessary. If a third attempt is required, you must wait at least sixty days from your last attempt. There are no more than 4 attempts in a 12 month period.
Yes! Please contact us at email@example.com to reschedule your class. *Fees may apply
The SSM course and exam can be done online, however the exam still needs to be proctored by a ServSafe certified proctor. Please contact us at firstname.lastname@example.org for proctoring services or references.
Please refer to the Department of Health’s Food Code: https://www.doh.wa.gov/Portals/1/Documents/Pubs/332-033.pdf
For updates regarding industry news please visit: https://wahospitality.org/blog/category/industry-news/
Do I still need to get my WA State Food Worker card if I already have my ServSafe Manager Certification?
Yes, everyone still needs the WA State Food Worker’s card. For more info visit: https://www.foodworkercard.wa.gov/
No. The price is bundled. Typically people either have an old book (we currently use 7th edition) or they are using someone else’s book and the answer blank that is included with the book has already been used.
Books are available in English, Spanish, Korean and Chinese.
Exams are available in English, Spanish, Korean, Chinese, Japanese & French Canadian.
Instructor exams are only available in English.
Accommodations can be made for other languages, such as hiring an interpreter for your employee. Prior arrangements must be made for these options as specific requirements exist for each situation.
Please contact us at email@example.com for more information.
Please call ServSafe Service Center directly at 800.765.2122 or visit the ServSafe Service Center website: https://www.servsafe.com/Contact-Us
I’m having trouble with the ServSafe website / accessing my exam / getting my score or certification / my name is misspelled on my certificate.
Please call ServSafe directly at 800.765.2122 if you are having any issues with the ServSafe website or visit: https://www.servsafe.com/Contact-Us
Issues they can solve:
Having issues with the course/exam
Can’t access the course/exam or don’t have the access code
Forgot your username/password
Name is misspelled on your certificate
Accessing your certificate