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ServSafe Manager Training
ServSafe Manager is an advanced food safety certification developed by the National Restaurant Association (NRA) for foodservice and hospitality personnel. The ServSafe brand allows you to offer the highest standard of training to your staff. It also keeps customers safe with advanced food safety knowledge and complies with the Demonstration of Knowledge (DOK) and Person in Charge (PIC) requirements within the Washington State Food Code.
ServSafe brings together current best practices in advanced food safety, as well as current best practices for instruction to meet our industry’s changing needs. Students stay engaged in current state health code regulations and learn how to demonstrate knowledge of foodborne disease prevention, application of HACCP principles, and the requirements of the Washington State Food Code to the regulatory authority.
Due to the coronavirus restrictions, classes currently have a limited capacity.
All classes are from 8:30 a.m. – 2:30 p.m. for the 2022 calendar year. We are working hard to schedule more classes in different regions of the state. Continue checking the site for additional classes.
Safety is important to us and we are adhering to all coronavirus mandates. Class registrants must wear their masks and hand sanitizer is provided at every table.
- January 9, Bargreen Tacoma- Registration closes December 26
- February 13, Bargreen Tacoma- Registration closes January 30
- January 5, Bargreen Seattle- Registration closes December 22
- February 2, Bargreen Seattle- Registration closes January 19
- January 21, Mt. Spokane High School- Registration closes January 6
- February 25, Mt. Spokane High School- Registration closes February 10
How Our Classes Work
Our ServSafe Manager classes are offered in a one-day review format. Upon registration, attendees will be mailed a ServSafe Manager book to study prior to attending the class. The WHAEF closes registration for classes two weeks in advance of the class date to ensure each attendee has ample time to study.
The day of the class the attendee will receive approximately four hours of review of the ServSafe Manager materials. Review is followed by the ServSafe Manager exam, proctored by the class instructor. Attendees are allowed two hours to complete the exam.
Accommodations are available for those who need translators or have a disability. Please contact the Education Foundation for details.
We do offer exam proctoring services for those have completed the online ServSafe Manager Course and can provide proof of completion. We cannot proctor an exam without proof of completion of the online course. To take advantage of our proctoring services, email us with a class date from our class schedule and confirmation the attendee wants a proctored exam. From there, the attendee will be registered for an exam.
We can also proctor exams for large groups anywhere in Washington. Please email us to set this up.
ServSafe Manager Online
Now with online proctoring!
ServSafe Manager Online package: $179
Includes an online proctor, exam and course. An online proctor can be scheduled within three days of package purchase. Exam results are instant and accommodations can be made as necessary. Internet access is required to complete the course and exam.Purchase the online package here
Frequently Asked Questions
Active Managerial Control (AMC) is the purposeful use of policies and procedures in the food establishment to control foodborne illness risk factors. Every person in charge must have active managerial control and ensure food safety requirements are followed. Part of this program is the CFPM.
Certified Food Protection Manager (CFPM):
At least one employee must be a CFPM with national ANSI certification from one of six approved providers. The CFPM does not need to be on premises but must ensure all PICs are properly trained and able to ensure Active Managerial Control. There is an extension to meet CFPM requirement. The new date is 3/1/23.
February 11, 2022 Re: Food Safety, Chapter 246-215 WAC Dear Food Safety Interested Parties: The state retail food safety rule, Chapter 246-215 WAC, becomes effective March 1, 2022. The Washington State Department of Health (DOH) is requesting a statewide educational period from March 1, 2022 to August 31, 2022. This means if an inspector finds any of the new code provisions out of compliance before September 1, 2022, inspectors will not cite it as a violation. Instead, inspectors will provide education and technical assistance on the new rule requirements and request corrections be made. See the implementation explanatory document accompanying this letter for more details. This educational period will help the retail food industry and regulators, as they continue to deal with challenges related to the COVID-19 pandemic. As there are very few new provisions that require significant change for operators and many jurisdictions are still attempting to return to routine inspection practices, we believe education will effectively work to protect public health. We encourage the retail food industry and regulators to use this educational period to continue informing all those impacted of the changes to the rule. Please contact the DOH Food Safety Program with questions about this educational period at firstname.lastname@example.org
Our program that meets this requirement is ServSafe Manager – Washington Hospitality Association Education Foundation (whaef.org).
A passing score is 75% and above regardless of the exam type.
If you are having issues logging into your account, please contact the ServSafe Service Center: https://www.servsafe.com/Contact-Us
Please contact us at email@example.com to request a retake registration form.
You may take the ServSafe Manager exam twice within a thirty day period, if necessary. If a third attempt is required, you must wait at least sixty days from your last attempt. There are no more than 4 attempts in a 12 month period.
Yes! Please contact us at firstname.lastname@example.org to reschedule your class. *Fees may apply
The SSM course and exam can be done online, however the exam still needs to be proctored by a ServSafe certified proctor. Please contact us at email@example.com for proctoring services or references.
Please refer to the Department of Health’s Food Code: https://www.doh.wa.gov/Portals/1/Documents/Pubs/332-033.pdf
For updates regarding industry news please visit: https://wahospitality.org/blog/category/industry-news/
Do I still need to get my WA State Food Worker card if I already have my ServSafe Manager Certification?
Yes, everyone still needs the WA State Food Worker’s card. For more info visit: https://www.foodworkercard.wa.gov/
No. The price is bundled. Typically people either have an old book (we currently use 7th edition) or they are using someone else’s book and the answer blank that is included with the book has already been used.
Books are available in English, Spanish, Korean and Chinese.
Exams are available in English, Spanish, Korean, Chinese, Japanese & French Canadian.
Instructor exams are only available in English.
Accommodations can be made for other languages, such as hiring an interpreter for your employee. Prior arrangements must be made for these options as specific requirements exist for each situation.
Please contact us at firstname.lastname@example.org for more information.
Please call ServSafe Service Center directly at 800.765.2122 or visit the ServSafe Service Center website: https://www.servsafe.com/Contact-Us
I’m having trouble with the ServSafe website / accessing my exam / getting my score or certification / my name is misspelled on my certificate.
Please call ServSafe directly at 800.765.2122 if you are having any issues with the ServSafe website or visit: https://www.servsafe.com/Contact-Us
Issues they can solve:
Having issues with the course/exam
Can’t access the course/exam or don’t have the access code
Forgot your username/password
Name is misspelled on your certificate
Accessing your certificate