The Americans with Disabilities Act (ADA) guarantees basic rights for people with disabilities, including full and equal access to your property and services. However, it’s up to you to understand the best way to deliver quality service to guests with disabilities.
Companion material includes:
• One Leader’s Guide (in English)
• One Bilingual Learner’s Guide (in English and Spanish in a side-by-side format)
©2011, 33 minutes