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Certified Guestroom Attendant quickSTART Study Guide


The quickSTART study guide is the preparation material for the Guestroom Attendant certification and is intended for on-the-job training. The trainer resource is the START (Skills, Tasks, and Results Training) Instructor Guide for Guestroom Attendant.


Certified Guestroom Attendant quickSTART Study Guide

quickSTART (Skills, Tasks, and Results Training) for Individual Positions offers flexible training and certification for in-demand hospitality positions.

The quickSTART study guide is divided into three sections for the trainee:

• Knowledge that all hospitality employees need
• Knowledge specific to the Guestroom Attendant position
• Skills Validation List

The quickSTART Skills Validation List can be used during on-the-job training in a work or learning lab setting. Upon successful completion of each training topic, the trainer observes the trainee as they demonstrate the tasks to meet property standards.

• Study Guide
• Certification exam scan sheet

Successful candidates who complete the quickSTART program and pass the 30 multiple-choice Guestroom Attendant certification exam with a score of 70% or higher will receive a certificate, lapel pin and global recognition for their accomplishment.


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