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Restaurant Supervisor

Restaurant Supervisor

Job Description: As a restaurant supervisor your role is to make sure there are high standards of customer care for guests at the restaurant. You will regularly brief the waitstaff to ensure they are familiar with the menu.

Your day-to-day duties may involve:

  • meeting and greeting guests
  • taking guests orders
  • collecting payment at the end of the meal
  • creating shift rosters
  • maintaining health and safety procedures

The restaurant supervisor will organize the waiters and waitresses, supervising them while they serve the guests, and ensuring that the food and drink service is according to company policy. You will also ensure that the waitstaff has cleared the plates and other unwanted items from the table, replenished the drinks and wine glasses, and are maintaining the cleanliness of the venue. You will also be responsible for greeting guests, showing them to their table, taking orders and collecting their payment at the end of the meal.

You’ll liaise with the kitchen team to let them know the dishes they must prepare. Between each meal, you’ll clear the table and take the chance to maximize sales with recommendations and suggestions. At the end of the service, you will direct the customer to the till and process the payment.

In addition to supervising the staff, you will compile staff rosters to ensure there are enough team members for every shift. A restaurant supervisor must have great interpersonal skills to manage a team and keep them motivated.


  • Carve, joint, fillet and serve food in a food service area
  • Contribute to the development of teams and individuals
  • Contribute to the selection of staff for activities
  • Develop productive working relationships with colleagues
  • Give customers a positive impression of yourself and your organization
  • Improve the customer relationship
  • Maintain food safety when storing, holding, and serving food
  • Maintain the health, hygiene, safety, and security of the working environment
  • Monitor and solve customer service problems
  • Prepare and clear areas for table service
  • Prepare and serve food in a food service area
  • Prepare and serve hot drinks using specialist equipment
  • Prepare and serve spirits and liqueurs
  • Prepare and serve wines
  • Prepare, cook, and serve food in the food service area
  • Provide a buffet/carvery service
  • Provide a silver service
  • Provide leadership for your team
  • Serve food at the table
  • Supervise practices for handling payments
  • Work effectively as part of a hospitality team

Available Training and Certifications