Guest Service Gold® ANNOUNCING our newest training program: Guest Service Gold®: Tourism! New in December 2017, this program applies seven guest service “golden opportunities” to the broad spectrum of tourism. Video scenarios feature real employees at a variety of tourism venues including restaurants, welcome centers, wineries and ski lodges, transportation, and airports to show employees how delivering exceptional guest service makes a real difference for your guests and for your business. Offered online or in print, the training prepares employees for professional certification as a Certified Guest Service Professional (CGSP). Also available in Spanish.